Our Policies
Rachel Priestley | T/a Streamline VA Services
Rachel Priestley (trading as Streamline VA Services) is committed to protecting and keeping confidential all information you provide to us, subject to certain legal responsibilities set out below.
This Privacy Notice carefully contains important information about this business, how and why we collect, store, use and share personal information, your rights in relation to your personal information, and how to contact us if you have a complaint.
About us
Streamline VA Services is a Sole Trading business. We collect, use and are responsible for certain personal information about you. It is also regulated under the General Data Protection Regulations (GDPR), by the Information Commissioner and is responsible as a controller of that personal information – ICO registration number ZA249979.
Your personal information and how we use it
We will not share your personal data with any third party other than to help us to provide you with the services (or goods) you have requested and where such a third party is also required to comply with the Legislation or where we are legally required to do share your personal information. For example, we may share your personal data with:
- Service providers who provide IT and system administration services
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities
- Third parties to whom we sell, transfer, or merge all or parts of our business or our assets
- Trusted associates to provide administration support services to ensure that your work can be done promptly
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.
We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We will not share your personal data with any third party for their own marketing purposes without your express consent.
You are responsible for ensuring the accuracy of all the personal data you supply to us, and we will not be held liable for any errors unless you have advised us previously of any changes in your personal data.
We use a private, secure, cloud computing service to assist us processing and protecting your information and keeping it secure from the risks of fraud and cybercrime.
There may be occasions when we are under a legal duty to share personal information with law enforcement or other authorities or Information Commissioner.
How long your personal data will be kept
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, or for the purpose of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time period is, we look at its nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purpose(s) and if these can be achieved by other means and legal requirements.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
How we collect your personal data
We collect data about you when you give it directly to us (for example by filling in forms on our site or by sending us emails or attending a meeting as a guest and leaving us your business card). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this www.streamlinevaservices.com.
We may also collect data from publicly availably sources such as Linked In, Companies House and the Electoral Register.
International transfers
Some third parties service providers (such as Mailchimp) are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
When we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
- We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
- We use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe (e.g. Privacy Shield certification in the US).
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Marketing our services
Information about Streamline VA Services which may be of interest to you is available on our website and via Facebook and Linkedin.
We may like to keep in touch with you after we have concluded business to let you know about any changes that may affect our business relationship or services we have provided or information that we think may be of specific interest to you. We may also hold documents or receive information for you, where we may need to contact you in the future.
We will only do this where we feel it would be of benefit to you, or where we need to update you in relation to our terms of business or information about Streamline VA Services.
We may rely on legitimate interest to contact you in this way as you have engaged us to provide services and/or we have an ongoing business relationship with you. You will always have the option to inform us if you do not want future contact from us in relation to promotional material, news, articles etc (and you may also inform us of this at any time), however please be aware this may prevent us from advising you of any changes that may be relevant to our engagement, or ongoing business relationship to you.
About your rights
Under data protection laws you have rights in relation to your personal data that include the right to; request access, correction, erasure, restriction, transfer, object to processing, portability of data and (where the lawful basis for processing is consent) withdraw consent.
You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at admin@streamlinevaservices.com.
While you will not have to pay a fee to access your personal data or to exercise any of the other rights, we may charge a reasonable fee or refuse to comply with your request if it is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business reason to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want to protect your information, computers and devices against fraud, identity theft, viruses and other online issues, please visit www.getsafeonline.org for further details.
Making a complaint
We hope that we can resolve any query or concern your raise about our use of your information. The GDPR also gives you right to lodge a complaint with the Information Commissioner, who is the supervisory authority for data protection in the UK. They may be contacted at www.ico.org.uk or telephone 0303 123 1113.
Changes to this Data Protection Privacy Notice
We may change this notice from time to time. When we do, we will inform you via our website.
Contacting us
Please contact Rachel Priestley if you have any questions about this notice or the information, we hold about you.
If you wish to contact us: Email admin@streamlinevaservices.com
Telephone: 01535 509005
Cookie policy
This cookie policy (“Policy”) describes what cookies are and how Streamline VA Services uses them on the streamlinevaservices.com website and any of its products or services (collectively, “Website” or “Services”).
You should read this Policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. It also describes the choices available to you regarding accepting or declining the use of cookies.
For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
What are cookies?
Cookies are small pieces of data stored in text files that are saved on your computer or other devices when websites are loaded in a browser. They are widely used to remember you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). Session cookies are temporary cookies that are used during the course of your visit to the Website, and they expire when you close the web browser. Persistent cookies are used to remember your preferences within our Website and remain on your desktop or mobile device even after you close your browser or restart your computer. They ensure a consistent and efficient experience for you while visiting our Website or using our Services.
Cookies may be set by the Website (“first-party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”). These third parties can recognise you when you visit our website and also when you visit certain other websites.
What type of cookies do we use?
– Necessary cookies Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our Website and using its features.
– Functionality cookies Functionality cookies let us operate the Website and our Services in accordance with the choices you make.
– Analytical cookies These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the Website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the Website.
What are your cookie options?
If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this or to learn more about cookies, visit internetcookies.org
Changes and amendments
We reserve the right to modify this Policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will post a notification on the Policy page of our Website. Continued use of the Website after any such changes shall constitute your consent to such changes. Policy was created with https://www.WebsitePolicies.com
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorised to use or access the Website and its Services.
Contacting us
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our use of cookies, you may send an email to admin@streamlinevaservices.com
This document was last updated on January 30, 2020